Ticket Information

 【Individual Tickets】

• Presale Ticket：NT$80
  Available from Sep. 20(Fri.) 12:00 pm to Oct. 17(Thu.) 11:59 pm
   
• Regular Ticket：NT$140
  Available from Oct. 18(Fri.) to Oct. 27(Sun.)
   
• Concession Ticket：NT$70

  Available from Sep. 20 (Fri.) to Oct. 27 (Sun.)
  ※Please present a valid ID at entrance
  ※Children's tickets are available for those aged 3 to 12

• “I love TIAF” Early Bird Package：NT$520/Set
  Available from Sep. 20 (Fri.) 12:00 pm to Oct. 17 (Thu.) 11:59 pm
  ※Limited availability
  ※Include: 8 vouchers, which can be exchanged for 8 screenings of choice (except the opening and closing films) on the OPENTIX website/APP after purchase.
  ※Early bird gets the gift! Redeem your voucher at the information desk during the film festival.
  ．One 10th Anniversary TIAF Limited Edition Thermos Bottle
  ．One 10th Anniversary TIAF Limited Edition poster
  ．One set of 10th Anniversary TIAF Limited Edition postcards

• 10th Anniversary Celebration Package：NT$800

  Available from Oct. 18 (Fri.) to Oct. 27 (Sun.)
  ※Limited availability
  ※Include: 8 vouchers, which can be exchanged for 8 screenings of choice (except the opening and closing films) on the OPENTIX website/APP after purchase.
  ※Purchase a celebration package and receive a 10th anniversary film festival commemorative T-shirt. Redeem your voucher a at the information desk during the film festival.
   

• Group Tickets：
  Group Tickets can be purchased during the presale period. Discounts are offered for each single of more than 10 tickets per screening (except the opening and closing films). Please contact 0973-050-993 (TIAF staff) for details during office hours: 10:00 - 18:00 on weekdays.

 

【Ticket Purchase Instructions】

• The film festival will cooperate with the national grading system. Parents are advised to pay attention to the film grading.
• Children under age 2 enjoy free admission but no seat is provided. Please present a valid ID at the entrance. One adult with regular admission can bring only 1 child under age 2.
• Tickets are the only validated document for admission. Please keep your tickets carefully. Tickets lost, damaged, or unrecognizable cannot be used for admission.
• The number of accessible seats is limited. Please make a reservation by phone in advance at 0973-050-993 (TIAF staff) from Sep. 20 (Fri) during office hour (10:00-12:30 and 14:00-18:00 on weekdays and during the festival).
• To keep the screening quality and to protect the right of other audience, latecomers will NOT be admitted to the screening 20 minutes after the film begins, and the tickets are NON-REFUNDABLE.
• Please follow the eating/drinking regulations issued by the venue.
• All rights of the films belong to the copyright owners. Photography or video/audio recording during the screening is strictly prohibited. The festival reserves the right to request for deletion of such illegal files.
• The festival reserves the right to change the program.

【Refund Policy】

• Ticket refund must be claimed at least 3 day before the scheduled screening. A 10% processing fee will be charged for each refunded ticket.

※“I love TIAF”Early Bird Package must be returned by Oct 17, at the latest. The entire package must be returned in its entirety. Please note that no refunds will be issued once the package has been redeemed.

※10th Anniversary Celebration Package must be returned by Oct 26, at the latest. The entire package must be returned in its entirety. Please note that no refunds will be issued once the package has been redeemed.

• Refund request:
  ．For package tickets, no refunds will be accepted once the package has been redeemed for , nor will refund requests for one single ticket/screening  be accepted.
  ．The due amount will be refunded to the original credit card. ( if the purchase was made online with a credit card. ) If you did not purchase directly from OPENTIX website/APP, please contact the original purchaser to receive the refund.
  ．If you have not collected the electronic or paper tickets and needs to apply for a refund, please resort to the website's refund application system. Alternatively, you can also bring your ID card and order number to one of the OPENTIX service locations to apply, or email/fax to OPENTIX to process the refund.
• On-site ticket refunds are also available at the venue during the festival. Festival ticket booth opens 30 minutes before the first screening of the day and closes 20 minutes after the last screening starts.
• A ticket exchange is deemed a ticket refund. Audience who wants to make a ticket exchange need to complete the refund procedure and make a new purchase.

【Customer Service Assistance】

OPENTIX customer service line: 02-3393-9888 / 04-2259-5358
TIAF audience service hotline: 0973-050-993 (Service hours: Monday to Friday 10:00-18:00)